SHIREE ODIZ PEACE-OF-MIND SERVICE PACKAGE
100% Full Refund
We are so confident that you will be blown away by your purchase that we offer a risk-free 100% money back guarantee with no restocking fees and no deduction of original shipping costs. If purchase is not exactly as you expect, or better, you will receive a full refund upon the safe return of the item and after inspection. By committing to such a comprehensive guarantee, we are compelled to do everything to ensure that our customers know exactly what they are buying as well as provide the finest quality diamond jewelry on the market.
(*) Does not apply to GIA certified diamonds over $5,000. If you would like any further information about returns and details of specific stones, please contact us before your purchase. We can provide magnified loupe views of the diamonds, inclusion plotting and hearts and arrows analysis where available.
(**) Custom designs are subject to a 10% non-refundable
Lifetime Warranty
We stand behind everything we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. In the event that there is ever a problem with your jewelry, it can be mailed back to our offices for inspection. If the problem is deemed to be from a manufacturing issue, we will repair or replace the item at no charge to you. This does not include custom design changes or issues of personal preference. Shipping and insurance costs are not included out of the 30 day return period.
Even with our comprehensive lifetime warranty, we recommend insuring your precious jewelry from theft, loss and damage. We trust Jewelers Mutual Insurance Company to give you flawless coverage as they have done for jewelry owners like you for over a century. Read more.
Free Shipping
All orders on Shiree Odiz come with free shipping, no matter what the order amount is or where you're shipping to. Our jewelry is beautifully packaged and securely shipped with insurance to ensure a safe delivery.
- We ship with free FedEx worldwide on all orders.
- Insurance covers 100% of the purchase price.
- Orders ship within 3-5 working days.
- GIA loose diamonds are individually inspected by our experts and may ship 2-3 days later.
- P.O. boxes aren't allowed for shipping for your safety.
- All orders need to be signed for by an adult.
NOTE: If you're shipping to outside the US, your country may charge a customs fee (duties, VAT) upon receipt.
Free 30-Day Returns
Our customers are our most important asset and we strive to exceed the expectations of every one of you. If, however, for any reason you are not completely satisfied with your purchase you may return the item in its original condition for a full refund. Items must be returned within 30 days of receipt, and we must be notified within 21 days that the item is being returned.
- Items returned without diamond certificate (GIA, AIG) will be subject to a 5% restocking fee.
In order to safely return your item to us please use the following guidelines:
- Please notify us that you would like to return your item and we will issue you pre-paid FedEx/DHL return labels.
- All items must be sent in original packaging (or similar box) with all its original contents and must be sealed closed with tape. 3 copies of each document are to be placed in the FedEx™ pouch.
* Refunds are limited to one return per customer per 90 days. Any other returns will be given as store credit.
** Custom orders may be exchanged only.
CE Diamonds
If you purchased a clarity enhanced diamond (typically with AIG certification), we've got you covered. All clarity enhanced diamonds come with a lifetime guarantee on the clarity enhancement.
Your clarity enhanced diamond is guaranteed for life and we will re-enhanced your stone free of charge should anything happen to its treatment. Please note that the diamond should not be exposed to extreme heat or corrosive materials such as acids or some types of cleaning materials. Enhanced diamonds damaged by another jeweler after cleaning, re-sizing or any other work will incur a charge of $55 per carat to re-enhance the stone.
Shipping costs both ways are not included in our service and actual shipping costs will be charged for any returned items. If you have a UPS or FedEx account, we would happily ship with them so that you may benefit from any preferred rates you may have.
Some jewelry designs, particularly bezel settings and pieces with small diamond accents, do not allow for the main diamond to be removed and replaced without damaging the setting. Therefore if any repair, including re-enhancing a diamond, requires manufacturing a new ring, a charge for this will be incurred depending on the type of ring/piece of jewelry. Please contact us for costs.
Lifetime Upgrade
Any loose diamond purchased by Shiree Odiz may be upgraded at 100% the purchase price, for an upgrade to a diamond which is 2X or greater value. For pre-set jewelry, please contact us for options on how to upgrade. Full trade-in value cannot be redeemed when upgrading to a purchase using loyalty discounts or coupon codes.
