Lifetime Warranty
Peace of Mind for Your Precious Pieces
At Shiree Odiz, we pride ourselves on crafting exquisite, lasting pieces that you'll cherish for a lifetime. Our comprehensive lifetime warranty is designed to give you peace of mind, ensuring that your jewelry remains as perfect as the day you first laid eyes on it.
What's Included in the Lifetime Warranty?
Manufacturing Excellence
Our warranty covers any defects in design, craftsmanship, and metal casting, essentially any product-related issues tied to the 'as-shipped' status of your jewelry.
Clarity Enhanced Diamonds
If your piece features a clarity enhanced diamond, rest easy knowing the treatment for your diamond is also covered for life.
What's Not Covered
We believe in transparency and honesty. While our warranty is extensive, it does not cover:
- Normal wear and tear
- Damage or bending of settings
- Scratches
- Loss of diamonds, whether small or large
- Broken necklaces
- Other instances best covered by insurance in case of accidents
Extended Coverage and Insurance
To extend your protection against theft, loss, and accidental damage, we recommend Jewelers Mutual Insurance. Get an instant quote by visiting JewelersMutual.com/Protect and using our jeweler code A02249.
Additional Costs You Should Know
Shipping
Sending your piece to our New York location costs $45 plus 1% of the product value for insurance.
Resizing
If it's feasible to resize your ring, it costs $75 for gold and $150 for platinum. Rings that can't be resized include full eternity bands and those requiring significant size changes.
Should your ring need to be resized by more than two US sizes up or down, your ring will need to be remade. The fee to remake a ring is $290.
Diamond Replacement
Replacing small diamonds up to 2mm is $25 per stone.
Turnaround Time
Standard repair time is approximately 7 working days. However, some repairs may necessitate shipping to our Israeli location. Don't worry; you won't incur any additional shipping or insurance fees, but please allow up to 3 weeks for the return of your jewelry.
Your peace of mind is our priority. Should you have any questions or require further clarification, we're always here to help. Feel confident and enjoy your timeless Shiree Odiz pieces, knowing we've got your back.
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