We stand behind everything we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. In the event that there is ever a problem with your jewelry, it can be mailed back to our offices for inspection. If the problem is deemed to be from a manufacturing issue, we will repair or replace the item at no charge to you.

If you purchased a clarity enhanced diamond, we've got you covered. All clarity enhanced diamonds come with a lifetime guarantee on the clarity enhancement.

We will re-enhanced your stone free of charge should anything happen to its treatment. Please note that the diamond should not be exposed to extreme heat or corrosive materials such as acids or some types of cleaning materials. Enhanced diamonds damaged by another jeweler after cleaning, re-sizing or any other work will incur a charge of $55 per carat to re-enhance the stone.

Some jewelry designs, particularly bezel settings and pieces with small diamond accents around the main stone, do not allow for the main diamond to be removed and replaced without damaging the setting. Therefore if any repair, including re-enhancing a diamond, that requires manufacturing a new ring, will incur a $200 fee.

Shipping and insurance costs are not included for any service out of the initial 30 day returns period.

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Insurance

Even with our lifetime warranty, there are some unavoidable cases where costs are involved. We therefore recommend insuring your precious jewelry from theft, loss and damage. We trust Jewelers Mutual Insurance Company to give you flawless coverage as they have done for jewelry owners like you for over a century.

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Upgrades

Receive full store credit on trade-in items purchased from Shiree Odiz for an upgrade to an item 2x the original price.

For exchanges or upgrades not included above, please contact us and we'll be happy to accommodate your needs.