Once your order ships with FedEx, you'll receive an email with your tracking number. You'll also be able to track your order by logging into your account.

All of our jewelry is made to order and so requires 5-7 working days to be crafted. Platinum jewelry can take 1-2 days extra as it requires more work to cast and polish.

US delivery takes 1-2 working days, Canada and Western Europe take 2 working days, while Asia and Australia take 3-5 working days to arrive.

Yes. All orders ship with FedEx express delivery. If you're ordering from outside the US, please note that your country may charge duties at local customs.

Yes. You're covered until your fine jewelry is safely delivered. We ship thousands of pieces of fine jewelry every year smoothly and securely.

We currently ship to the US, Canada, Western Europe, Australia and select destinations in Asia.

If you'd like to request delivery to another location, please contact us before ordering so we can check if your country has any import restrictions or whether our shipping insurance deems it a high risk destination.

Most countries will charge some import taxes and duties when the package arrives at your local customs. These costs can range from 5%-25% of your order. We've researched our top destinations for your convenience. Check out the details here.

We ship our jewelry in an elegant jewelry box, inside a branded box that includes all your certificates. This is then secured within a sealed and discrete, standard FedEx box.

Unfortunately this isn't possible as we require a signature delivery for the shipping insurance.

Absolutely. If you'd like to arrange a pick up from our Fifth Avenue location, please contact us to arrange a time to come. The building security will require photo ID to be provided beforehand and upon arrival. Please note also that as your jewelry will be made to order, we would still require the same 5-7 working days to craft your piece.

You have 30 days to return it for a full refund. We believe in the quality of our products so much that even though they're made to order, we still accept returns. We'll even pay for the return shipping.

Yes. All items on our website can be returned within 30 days of receipt, unless they were custom designed upon request.

We will provide you with a prepaid FedEx shipping label within the first 30 days to return an item. After this time, the cost is $40 including insurance.

Simply contact us with the reason for the return and your order number and we will provide the shipping label.

We offer free first time resizing services within the first 90 days of receipt. We can resize up to one US size larger or smaller only, for quality purposes.

Shipping to our New York location costs $40 each way with insurance. Full eternity rings unfortunately cannot be resized, so we recommend ensuring an accurate size before placing an order.

Please include all original certification and the jewelry itself in the jewelry box, inside a small sealed shipping box. Please ensure that the contents of the box do not rattle when shook.

Store credit for 100% of the original purchase price will be issued towards a new item, when upgrading to a product that is at least 2x the price.

All our jewelry is made to order with the finest craftsmanship and attention to detail. From the moment your jewelry is delivered, you're covered by our lifetime warranty on any manufacturing defects. In case a repair is required under warranty, we only request the cost of shipping each way be covered ($40 each way including insurance).

Yes. The enhancement process can be reversed with exposure to extreme heat or corrosive materials - usually when another jeweler works on the ring unaware that the diamond has been treated. In such cases we will re-enhance the diamond at no cost. Shipping each way costs $40 with insurance.

US customers will receive a shipping label to send to our New York location, while customers from overseas will ship to our Israeli facility. All paperwork will be provided to simply print out.

We recommend using Jewelers Mutual as they provide jewelry specific cover for theft, loss, damage, repairs and maintenance. Visit JewelersMutual.com/Protect to get an instant online quote. Our jeweler code is A02249.

Note that similar insurance may be available from alternative providers.

Gold and platinum are soft metals and while fine jewelry is made to last a lifetime and beyond, it can be damaged. Small prongs can be bent or broken and this can cause stones to come loose. Our jewelry is made to the highest standards, however we have no way to control what happens (even accidentally or without knowing) once it leaves our hands. Replacement stones are not covered by our warranty and we recommend taking out insurance for loss, theft damage and general maintenance once your jewelry has been delivered.