Returns & exchange
30-Day Return Policy
We offer our customers the opportunity to return for a refund or exchange their jewelry within 30 days of their order being delivered. While we do offer all customers free shipping when delivering your order, we kindly ask you to cover the shipping charge when returning to us. Return shipping with insurance is $35 within the US and $75 for rest of the world.
To be eligible for a refund, the customer must initiate the return within 30 days and must return it within one week of notifying us. The item must be returned in its unworn and original condition without any damage, and with all accompanying documents and materials.
Our Quality Assurance department will review the returned item(s). Items that show signs of wear or have been altered, resized (by a jeweler other than Shiree Odiz), or damaged, are unable to be returned.
In the unlikely event that the item is delivered with a manufacturing defect or is different from the customer's order, Shiree Odiz will repair or replace the item free of charge or refund the item in full, with no return shipping charge.
For non-US orders, any local customs fees or taxes may be due and are paid directly to your country's customs authority. These are not handled by, nor are refundable by Shiree Odiz.
Products ordered from our collections are subject to the standard returns policy above, while custom designs are eligible for exchange or may have some fees that are non-refundable.
We go to great lengths before your custom order is delivered to ensure that you get everything you care about exactly right. This includes 3D design sketches, close-up diamond videos, optional wax models and realistic renderings, and photos and videos of the final result.
All custom designs may be returned within 30 days for repair or exchange. An exchange to a different design is subject to a $200 restocking fee and the approved diamond from the original item will be set in the replacement. Diamonds used in custom orders are non-refundable unless significantly not as described.
Custom orders include any designs or products, made on request, that are not part of our existing online collection.
If you return your order and exchange it for another ring, the second ring is non-returnable (unless the reason for returning is a manufacturing issue).
Our customers enjoy one free resizing with only the return shipping cost to cover. We will ship back at no charge.
Should your ring need to be resized by more than two US sizes up or down, your ring will need to be remade. The fee to remake a ring is $200.
To initiate the refund process, please contact your personal designer or email@example.com quoting your order number and the reason for the return.
We will then send you pre-paid FedEx/DHL return labels which include our fine jewelry carrier insurance. Items shipped without our labels will not be insured.
Returns with missing paperwork (including the diamond report) or product(s) will not be processed.
Refunds will be issued to the original payment method within 3 working days of return.
With peace of mind that you'll be 100% satisfied with your jewelry or you can return it, you can confidently find that perfect item from our collections or custom design a piece that's everything you dreamed of.